1. Program Overview
Welcome to Viggle! These terms and conditions govern the Viggle Loyalty Program. The Program allows you to get points every time you perform a qualifying action using the Viggle service. You can use these points to obtain rewards.
All legal residents of the United States (including Puerto Rico) who are at least 13 years of age are eligible to participate in the Program. In order to participate in the Program, you should enroll with a valid email address, and maintain an active Viggle account.
An individual person may only have one Viggle account. If we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the Program. In addition, only one individual person may be registered to a Viggle account.
An individual may use his or her account on up to five different devices, but an individual may only be logged into one device at a time.
Employees of Viggle and its affiliates and partners, and each of their immediate family members and individuals living in the same households of each of these individuals, are eligible to participate in the Program, but these individuals may not participate in any sweepstakes or instant wins offered through the Program. We reserve the right to determine whether any particular user is eligible to participate in the Program.
3. Enrolling In The Program
To enroll in the Program, please download and install our mobile app or, if the Program is available through our Viggle.com website, access the Viggle.com website. After doing so, you can register for a Viggle account by providing a valid email address, choosing a unique user name and password and providing other information we need in order to open your Viggle account.
By enrolling in the Program, you agree that you will keep your user name and password secure and confidential and keep your Viggle account information updated and accurate and that you will notify us immediately of any unauthorized use of your Viggle account. We will deem any activity occurring through your Viggle account to be your actions, and you agree that we may rely upon such actions.
Other than the third party processing fees that may be applicable to redeeming certain Rewards or otherwise disclosed to you, there are no fees to enroll or participate in the Program, though we reserve the right to charge fees in the future for use of the Viggle service.
4. Accumulating Points
After enrolling, you can start getting points by completing actions that allow you to qualify for points, as we indicate from time to time. These actions may include:
- Doing a “check-in” while watching a qualifying program. A qualifying program is a television program, commercial or other media in the Viggle database for which check-ins are available.
- Viewing qualifying programs (up to a maximum of twelve (12) hours per day)
- Referring new users to the Program
- Completing certain actions in social media
- Completing other actions that we may make available from time to time, such as completing surveys, watching a game or other actions.
- Redeeming a reward
All unredeemed points will expire if no qualifying action has been made from your Viggle account for twelve (12) consecutive months.
We may also place limits on points from time to time in our sole and absolute discretion. For example, we may place limits on points you may accumulate in a day, or we may place limits on the number of times you may accumulate points for performing the same engagement.
You may only receive points for checking-in from certain sources, including live television, television recorded by DVR or official Viggle channels such as videos on the Viggle application.
We reserve the right to determine, in our sole discretion, whether a particular action qualifies for points. We also reserve the right to offer different users of the Viggle service different quantities of points for the same qualifying action. We also offer certain point-earning opportunities, offers or rewards to certain users without offering them to all users. For example, we may offer certain users particular rewards based on their viewing history, their location or the rewards they have chosen in the past.
Points that are validly obtained will generally post to your Viggle account within several hours of a qualifying action, but in some cases it may take longer. You can view the points balance in your account and your redemption activity by signing in to your Viggle account.
Points obtained or accumulated are and will at all times remain our property. Points have no cash or other value, except to obtain rewards. You may not sell, purchase or transfer points or your Viggle account. Points will automatically be forfeited in Viggle accounts that are terminated or cancelled.
When you place a redemption order, your Viggle account will be reduced by the number of points used to acquire the reward. If your reward order is cancelled due to an issue with redeeming the reward (such as the reward becoming unavailable), we will reinstate your points and notify you of the cancelled order.
We may also reduce your point total in certain circumstances based on your actions. For instance, we may reduce your point balance if you call our customer service line in excess of a certain number of times.
All unredeemed points will expire if your Viggle account is dormant for twelve (12) consecutive months, that is, that no qualifying action has been taken. Additionally, points need to be redeemed within twelve (12) months from when they were obtained or they may be forfeited. We reserve the right to issue certain points that will have an earlier or shorter expiration date. The points balance in your Viggle account will be forfeited if your Viggle account is terminated for any reason. We may also remove points from your account to correct errors. You may not be provided with notice of expiration, forfeiture or removal of points. You are not entitled to compensation from us or from any other entity, when the points in your Viggle account expire, if they are removed from your account, if your account is terminated, or if they are forfeited for any reason.
5. Membership Tiers
We may establish membership tiers. We may, for example, establish membership tiers based on the total annual point balance in your Viggle account during a calendar year or we may, for example, base membership tiers around your level of activity around certain shows or activities to indicate the level of your fan interest in the show or activity. We may establish other membership tier criteria as well. Different membership tiers may, for example, give members the opportunity to obtain additional points, obtain exclusive content and obtain exclusive features.
We need the flexibility to change our program to provide the best experience for our users. Accordingly, if we establish membership tiers, we reserve the right to change the membership tiers, the number of points required to obtain membership tiers, or terminate the membership tiers at any time, in our sole discretion. In addition, we may determine the benefits to which a particular membership tier may be entitled, and may change those benefits, in our sole discretion.
You may redeem your points for merchandise, gift cards, sweepstakes entries, instant win plays, offers or other rewards listed in our Rewards Catalog, while supplies last. To redeem points in your Viggle account for a reward, visit our Rewards Catalog at any time. The Rewards Catalog contains the current list and description of available rewards, as well as the number of points necessary to obtain each reward. We reserve the right to change the Rewards Catalog without notice, and we do not guarantee the availability of any particular reward. We also reserve the right to change the number of points required to redeem a particular reward. We may also require that you provide us additional information (such as your name, address, mobile telephone number or other information) in order to redeem a reward, and your receipt of the reward is contingent upon your providing us with the information we request. In order to redeem, we may also require that you takes steps to verify your account, such as by sending you a text message to which you must respond, or otherwise.
We may place limits on the types of rewards for which you may redeem your points. For instance, we may place a limit on the number of gift cards that you may redeem over a certain period of time. For example, we may implement a limit stating that you may only redeem for one gift card per month.
In addition, a particular reward may be subject to specific terms and conditions that will be disclosed in the Rewards Catalog, such as the expiration date of the Reward, the purchase or other requirements to use or deliver the Reward, any return policy requirements and any warranties for the reward, or any other limitations or restrictions on obtaining, retaining or using the reward. Neither we nor the merchant providing the reward will be liable if a reward expires prior to redemption for the reward or its use. You and the merchant providing the reward are responsible for compliance with all laws related to redeeming and receiving the reward, including the payment and collection of any applicable federal, state, or local taxes. The aggregate value of the rewards (not including any prizes you may win in sweepstakes or in instant win games) that any individual user of our service may receive during a calendar year is limited to U.S.$550. We may, in our sole and absolute discretion, waive the $550 limit for a user, but if we do so, the user agrees that he or she will provide a W-9 and such other information as Viggle may request.
We may deliver rewards to you electronically (i.e., through the email address associated with your account) or by mail. The delivery time may vary. Rewards will not be shipped to any address outside of the United States.
Any redemption of a reward is final. All non-merchandise rewards (such as gift cards and certificates) cannot be returned. Merchandise rewards may not be exchanged or refunded once a merchant has delivered the reward, unless it is defective or has been damaged in transit. Merchants, and not Viggle, are ultimately responsible for replacing any defective or damaged rewards. Refunds, exchanges and other issues relating to the reward are governed by the merchant’s terms and conditions applicable to the purchase. Redeemed rewards are not refundable, exchangeable, or transferable for cash, credit, other rewards or points. Neither we nor our participating merchants are responsible for replacing lost, stolen, or mutilated rewards, including retail or travel certificates, gift certificates, gift cards, or merchandise. You may not redeem points for rewards if your account has been suspended or terminated for any reason.
We reserve the right to offer rewards through or transfer rewards to other promotional incentive programs offered by Viggle and its affiliates or partners.
We may communicate with you regarding any matter related to the Program by email or by other electronic communications, including postings at the Program website. All electronic communications to you sent from us, or on our behalf, will be deemed to be communications “in writing” and will be deemed delivered to you no later than the earlier of the date actually received or five (5) days from the date of posting or dissemination. You agree that by participating in the Program we may use your mobile device to contact you about your account and to provide promotional and other offers. You are responsible for any charges assessed by your mobile carrier for communications made by us to your mobile device or other device.
8. Customer Service
If you have a problem or question regarding your account, please contact Customer Service at firstname.lastname@example.org.
If you contact us regarding an error or mistake with respect to your account, we will use reasonable efforts to investigate and correct the error or mistake. In any event, you must notify us within thirty (30) days of the posting date or the date of the alleged error or mistake in order for us to undertake an investigation of the matter.
All questions or disputes regarding the Program, including eligibility, obtaining points, membership tiers, or redemption of points for rewards, will be resolved by us in our sole discretion.
9. CHANGES TO THE PROGRAM
We may modify, restrict or change the Program and/or these Program Terms at any time, which changes may include, but are not limited to, changing the terms of eligibility and enrollment, the number of points obtained for a particular action, membership tiers, the type and selection of rewards, or the conditions under which points expire or are forfeited. We will endeavor to notify you of material changes to the Program and Program Terms and, unless you choose to terminate your Program participation, you will be bound by the revised Program Terms. Notification of material changes may be done through the email address you have provided to us, SMS or MMS messaging to the registered mobile device (which SMS or MMS message may direct you to a website for the changed Program Terms), updates to the Mobile App pushed to your mobile device, posting such changes on the Program website, or by any other appropriate method, as we may determine. We also reserve the right to suspend or terminate the Program at any time, in our sole discretion, without liability or compensation to you.
10. Error Prevention And Other Adjustments
Occasionally we may review the validity of your account, your qualifying actions, and your compliance with these Program Terms. In addition we may, but are not required to, review your point balance to confirm if any errors have been made in the calculation of your point balance. Based on any such review or if we otherwise deem necessary (for example, if we believe there have been non-qualifying actions), we may authorize an adjustment to the points balance in your account and/or membership tier. These adjustments can be positive or negative. Details on adjustments can be found on the Program website. You are responsible for periodically verifying the accuracy of your points balance.
11. Termination Of Your Program Account
You may cancel your account at any time by notifying Customer Service at email@example.com. Cancellation of your account will be effective not later than thirty (30) days after you submit your request, during which period you may still obtain points and redeem rewards.
When an account is cancelled or terminated for any reason, any and all point balances, redeemed rewards, or other benefits associated with the account, will be forfeited or cancelled effective as of the date of such termination.
Last Modified: October 14, 2013